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Fuel Poverty Reduction

Identifying the vulnerable and taking action through energy efficiency improvements

Working with local authorities we can identify, target and ultimately help those in fuel poverty through energy efficiency improvements.

Fuel poverty is not a simple matter; it involves much more than just high bills and low income households. We adopt a people-focused approach that combines data with technology and funding to deliver energy efficiency improvements to those who need it most, all through a local supply chain.

“Policies that improve thermal efficiency of the housing stock tend to be the most cost-effective. They have persisting benefits in reducing fuel poverty, greenhouse gases, and have very substantial net societal benefits.”
Hills Fuel Poverty Review

How can we help?

To begin with we need to understand your objectives and what actions have already taken place. To do this we will review your HECA reports and any programmes that have already been carried out, such as district heating or heat network projects. This will also involve understanding what data you have available to help the following processes.

Through the proposed changes to Energy Company Obligation (ECO), there is an ability for local authorities to define those they believe vulnerable to fuel poverty in order to help them through the flexible eligibility mechanism. We can help you determine what this is and gain consent.

  • Building data maps to help create greater accuracy in targeting.
  • Creating information-rich maps which identify areas where fuel poverty is likely to be highest.

Identifying the vulnerable means more than just looking for poorly performing buildings. Data can provide a rich resource for going beyond simple indicators such as a benefits check. Health, disability, employment and family make-up can all help pinpoint those who are at a higher risk of being in fuel poverty.

We use data to create information which can help target on-the-ground activities towards those who need it most. We can combine multiple datasets using mining techniques to create visually useful information such as GIS maps which can be used by the relevant stakeholder.

  • Stakeholder mapping – identifying routes into vulnerable households via other services.
  • Communications planning and execution.
  • Training & awareness raising – training front line staff to recognise fuel poverty.

We use a variety of techniques to identify key stakeholders who may hold the key to unlocking the door to fuel poverty reduction in people’s homes.

  • Economic development through local installers.
  • Ensuring value through procurement.
  • Maintaining quality.

We have a variety of approaches to managing the delivery of your projects. We can:

  • work with your preferred contractor
  • provide support in developing and running a tender to create a local framework
  • use our existing framework of local installers selected through a rigorous procurement process to ensure local economic benefit, quality and value is achieved.

Our project managers are experienced in Safety, Health, Environment and Quality standards, with Achilles, Safecontractor and ISO 9001/14001 accreditations.

  • Sourcing Energy Company Obligation (ECO) funding.
  • Other funding sources.

We have been accessing funding from energy companies through the various supplier obligations for 20 years. We work with the big six to ensure access to ECO funding as well as look for other sources such as Heat Networks Investment Project (HNIP) SALIX and, in the past, CESP, SHESP, and Green Deal Communities.

We manage the compliance of your projects against the ECO rules reducing the risk of dispute with the energy company and the regulator Ofgem. We can also produce information for your HECA reports and updates, as well as for general reporting purposes.


“Sustain were able to source complete funding for the project so there were no costs to residents and we have already begun to notice the difference the work has made!”- Mrs Elaine Kelleher, Violet Hill Residents Association

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Talk to us about fuel poverty reduction