This questionnaire is designed to capture feedback about Sustain's SmartHeat service. All data is confidential and for internal use only.

Name:
Title:
Company:
 
 

What is your overall satisfaction with the quality of work and customer service?
 
very satisfied satisfied dissatisfied very dissatisfied
 
 
2. How satisfied are you in the following areas?
 
   
very satisfied
satisfied
dissatisfied
very dissatisfied
- Ease of completion of scheme paperwork
-

Project Management

-

Product quality

-

Quality of work

-

Timescale in which the work was carried out

-

Conduct of contractors

 
 
3. How satisfied are you with communication from Sustain in terms of:
 
   
very satisfied
satisfied
dissatisfied
very dissatisfied
-

Timeliness

-

Relevance

-

Frequency

-

Channel (e.g. email, phone)

 
 
4. Will you be monitoring your energy usage at the sites?
 
Yes
No
Maybe
 
 
5. Would you be interested in other energy efficiency improvements for your communal boiler rooms?
 
Yes
No
Maybe
 
 
6. How likely are you to?
 
   
very likely
likely
unlikely
very unlikely
- Use Sustain for future services
- Recommend Sustain to others
           
 
7. Do you have any additional comments to improve or extend the SmartHeat Service?