This questionnaire is designed to capture feedback about Sustain's Social Housing Services. All data is confidential and is for internal use only.

Name:
Title:
Company:
 
 
SECTION 1 - EEC FUNDING
 

1. Please rate your overall level of satisfaction with the quality of work and customer service offered by the Social Housing Team
 
very satisfied satisfied dissatisfied very dissatisfied
 
 
2. How satisfied are you with the service in the following area?
 
   
very satisfied
satisfied
dissatisfied
very dissatisfied
- Level of funding
- Ease of spreadsheet completion
- Ease of document completion
- Reduced administration
- Speed of response
           
 
 
3. How satisfied are you with the level of communication from Sustain in terms of:
 
   
very satisfied
satisfied
dissatisfied
very dissatisfied
- Frequency of contact from Sustain consultant
- Frequency of face to face review meetings
- Providing up to date information regarding EEC developments and requirements
           
 
 
4. What estimated percentage of your social housing stock:
 
   
0-25%
25-50%
50-75%
75-100%
- Requires cavity wall insulation
- Requires loft insulation (virgin or top up) to 250/270mm
- Have solid walls
           
 
 
 
SECTION 2 SOCIAL HOUSING SERVICES
 
1. If you have worked with Sustain on services outside of EEC funding, how satisfied are you with:
 
   
very satisfied
satisfied
dissatisfied
very dissatisfied
- One initial point of contact at Sustain
- Introduction to new services i.e. SmartHeat
- Ease of working with different contacts at Sustain
           
 
 
2. Which 3 of these issues do you feel are highest on your company’s agenda?
 
- Insulation/Heating Installation Tendering & Project
------ Management
- EcoHomes Assessment
- Fuel Poverty and Affordable Warmth
- SAP/NHER and Energy Auditing Assessment
- Micro Renewables feasibility, installation and funding
- Tenants Environmental Awareness Training
- Staff Environmental Awareness Training
Other:
 
 
3. What are the top 3 industry events or conferences you attend/would like to attend?
 
1.
2.
3.
 
 
4. What are the top 3 industry publications you read?
 
1.
2.
3.
 
 
5. How likely are you to?
 
   
very likely
likely
unlikely
very unlikely
- Use Sustain for future services
- Recommend Sustain to others
           
 
6. Do you have any additional comments to help improve or extend the existing Sustain Social Housing services?
 
We plan to visit all our clients for a review meeting to discuss existing and new services early in the New Year. If you would like a meeting please state when you would prefer it.